IM, Y.; KIM, S.; JAEIN LEE. A Comprehensive Approach to Voice of Customer Extraction: A Case of Product Development for Smart Washing Machine. International Journal of Industrial Engineering: Theory, Applications and Practice, [S. l.], v. 33, n. 1, 2026. DOI: 10.23055/ijietap.2026.33.1.11457. Disponível em: https://ijietap.journals.publicknowledgeproject.org/ijietap/index.php/ijie/article/view/11457. Acesso em: 26 apr. 2026.