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Chen, S.-H. and Lin, W.-H. 2021. DETERMINATION OF AN OPTIMAL PIPELINE FOR IMBALANCED CLASSIFICATION: PREDICTING POTENTIAL CUSTOMER COMPLAINTS TO A TEXTILE MANUFACTURER. International Journal of Industrial Engineering: Theory, Applications and Practice. 27, 5 (Apr. 2021). DOI:https://doi.org/10.23055/ijietap.2020.27.5.6757.