Cycle Time Improvement by a Six Sigma Project for the Increase of New Business Accounts

Authors

  • Marcela White Department of Industrial and Manufacturing Engineering Institute of Engineering and Technology Autonomous University of Ciudad Juarez
  • Jorge Luis Garcia Alcaraz Department of Industrial and Manufacturing Engineering Institute of Engineering and Technology Autonomous University of Ciudad Juarez
  • Jesus Andres Hernandez Department of Industrial and Manufacturing Engineering Institute of Engineering and Technology Autonomous University of Ciudad Juarez
  • Jorge Meza Jimenez Department of Industrial Engineering Colima Institute of Technology

DOI:

https://doi.org/10.23055/ijietap.2009.16.3.265

Keywords:

Cycle time reduction, six sigma services improvement.

Abstract

This paper reports the application of a 6σ project about the reduction of the cycle time for acquiring a new credit account in a finance group. The methodology used in this project was the DMAI technique of 6σ. The paper documents the analysis and tasks performed by the management team that reduced cycle time from 49 days to 30 days which resulted in an expected annual savings of $300,000.00. Also an increased customer satisfaction and an increase of sales is expected.

Author Biographies

Marcela White, Department of Industrial and Manufacturing Engineering Institute of Engineering and Technology Autonomous University of Ciudad Juarez

Jorge Luis Garcia Alcaraz, Department of Industrial and Manufacturing Engineering Institute of Engineering and Technology Autonomous University of Ciudad Juarez

Jorge Luis Garcia Alcaraz is a Professor at the Autonomous University of Ciudad Juarez. He has Bachelor and Masters Science Degree in Industrial Engineering from Colima Institute of Technology and also has a Doctorate Science Degree in Industrial Engineering from Ciudad Juarez Institute of Technology. His areas of specialty include multiattribute and multicriteria decision making, applied statistics, experimental optimization, design of experiments and mathematical programming. He is author and coauthor of several national and international journal publications.

Jesus Andres Hernandez, Department of Industrial and Manufacturing Engineering Institute of Engineering and Technology Autonomous University of Ciudad Juarez

Jesus Andres Hernandez Gomez is a Professor at the Autonomous University of Ciudad Juarez and Head of the Industrial Engineering Program at the same university. He has a Bachelor Degree in Industrial Engineering fron Autonomous University of Ciudad Juarez and a Master Degree in Business Administration and Specialty in TQM from Autonomous University of Chihuahua. His areas of specialty include quality improvement, statistical quality control and production management. He has more than ten years experience in the automotive industry.

Jorge Meza Jimenez, Department of Industrial Engineering Colima Institute of Technology

Jorge Meza Jimenez he is professor at Colima Institute of Technology. He has a Bachelor Degree in Mechanical Industrial Engineer from Ciudad Guzman Institute of Technology, a Master Science Degree in Industrial Engineering from Aguascalientes Institute of Technology and a Doctorate Degree in Engineering of manufacturing Process from CIDESI (Engineering Center and industrial development at Queretaro). His line research is related to manufacturing processes and technological innovation.

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How to Cite

White, M., Garcia Alcaraz, J. L., Hernandez, J. A., & Meza Jimenez, J. (2009). Cycle Time Improvement by a Six Sigma Project for the Increase of New Business Accounts. International Journal of Industrial Engineering: Theory, Applications and Practice, 16(3), 191–205. https://doi.org/10.23055/ijietap.2009.16.3.265

Issue

Vol. 16 No. 3 (2009): Special Issue: Six Sigma - Its Application, Practice and Utility

Section

Production Planning and Control

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