A CASE STUDY OF APPLYING FUZZY DEMATEL METHOD TO EVALUATE PERFORMANCE CRITERIA OF EMPLOYMENT SERVICE OUTREACH PROGRAM

Authors

  • Jiunn-I Shieh Department of Applied Informatics and Multimedia
  • Hsuan-Kai Chen Department of Culture-Based Creative Design, National Taitung Junior College.
  • Hsin-Hung Wu Department of Business Administration, National Changhua University of Education

DOI:

https://doi.org/10.23055/ijietap.2013.20.9-10.374

Keywords:

Employment service outreach program, Outreach personnel, Fuzzy theory, Fuzzy DEMATEL

Abstract

The economic and financial crisis leads to deterioration in the employment market in Taiwan. The Bureau of Employment and Vocational Training, Council of Labor Affairs of Executive Yuan has been aggressively conducting Employment Service Outreach Program to resolve this tough issue. Under such program, the outreach personnel are recruited, trained, and supervised to perform the duties including identifying unemployed persons and then providing job information for them, using the social resource link to increase employment opportunities, conducting employer forum or workshops for job-seekers, and so on. This study applies fuzzy decision-making trial and evaluation laboratory method to not only evaluate the importance of the criteria but also construct the causal relationships among the criteria of evaluating outreach personnel. The results show that job-seeking service is the most critical criterion among the three first-tier criteria. In addition, identification of the number of unemployed people and number of follow-up visit are the two most important causes under the category of job-seeking service when the performance of outreach personnel in Employment Service Outreach Program is evaluated.

Author Biography

Hsuan-Kai Chen, Department of Culture-Based Creative Design, National Taitung Junior College.

1.Ph.D. in Business Administration Management, National Yunlin University of Science & Technology, Taiwan.

2.M.B.A., TungHai University, Taichung, Taiwan.

3.Bachelor of Pharmacy, Kaohsiung Medical University, Kaohsiung, Taiwan (Pharmacist License).

 

 

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Published

2016-01-26

How to Cite

Shieh, J.-I., Chen, H.-K., & Wu, H.-H. (2016). A CASE STUDY OF APPLYING FUZZY DEMATEL METHOD TO EVALUATE PERFORMANCE CRITERIA OF EMPLOYMENT SERVICE OUTREACH PROGRAM. International Journal of Industrial Engineering: Theory, Applications and Practice, 20(9-10). https://doi.org/10.23055/ijietap.2013.20.9-10.374

Issue

Vol. 20 No. 9-10 (2013)

Section

Operations Research

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