INVESTING IN THE KNOWLEDGE OF SHOP FLOOR WORKFORCE – A SYSTEMIC ANALYSIS
DOI:
https://doi.org/10.23055/ijietap.2020.27.4.5449Keywords:
knowledge management, workforce management, quality management systems, system dynamicsAbstract
The objective of this article is to conduct a systemic analysis relating investment in knowledge for a production line to financial losses and returns. A systemic map was created based on the experience of a multidisciplinary group and a review of the literature about knowledge management, people management, and quality management systems. From estimates and initial data of a food production line, a dynamic model was created to simulate scenarios for five years. Concerning the studied production line, in the best-case scenario, within two years and five months after investing the capital, the investor will recover, due to loss reduction, all the investment in knowledge. In five years, the estimated return on investment was approximately twenty times the amount initially invested.
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